Player Protection First

Responsible Gaming
at ts138

At ts138, we believe that online betting should be an enjoyable leisure activity — not a source of financial or emotional distress. Our responsible gaming framework gives every Player the information, tools, and support needed to stay in control of their play at all times.

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21+
Minimum age to play
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Your well-being is our
highest priority
If gambling is affecting your life right now, please reach out immediately.
Contact the ts138 support team 24/7 via live chat on the Platform or email [email protected]. Our Indonesian-speaking agents are available around the clock across all Indonesian time zones (WIB, WITA, WIT) and can activate self-exclusion, deposit limits, or account time-outs on your behalf within minutes.
Our Commitment

Gambling Should Always Be a Choice, Not a Compulsion

ts138 operates under a strict responsible gaming policy designed to protect every Player on our platform. We recognize that a small proportion of people who gamble can develop problematic patterns of behavior, and we take proactive steps to identify, support, and protect those individuals — including enforcing our minimum age requirement of 21 years old across every game, market, and feature we offer.

Self-Exclusion
Voluntarily block your own access to the ts138 Platform for a defined period — from 30 days up to a permanent lifetime ban. During a self-exclusion period, your account is locked, all marketing communications are suspended, and you cannot create a new account using the same identity.
  • Log in to your ts138 account
  • Navigate to Account Settings → Responsible Gaming
  • Select "Self-Exclusion" and choose your duration
  • Confirm your decision — it takes effect immediately
Deposit Limits
Set a maximum deposit amount over any rolling daily, weekly, or monthly period. Once your chosen limit is reached, further deposits are blocked until the period resets. Reducing a limit takes effect immediately; increasing a limit is subject to a mandatory 72-hour cooling-off period to prevent impulsive decisions.
  • Go to Account Settings → Deposit Limits
  • Choose a daily, weekly, or monthly cap in IDR
  • Confirm — reductions apply instantly
  • Increases require a 72-hour review window
Session Time-Out
Take a short break from the Platform without committing to a full self-exclusion. Time-outs are available for 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account is temporarily suspended — you cannot log in, place bets, or deposit funds until the selected period expires.
  • Go to Account Settings → Take a Break
  • Select your preferred time-out duration
  • Confirm — lock activates within seconds
  • Contact support to extend if needed
Loss Limits
Cap the total amount you are willing to lose over a rolling daily, weekly, or monthly period. When your cumulative losses reach the limit you have set, betting is paused for the remainder of the period. This tool helps you stay within a pre-determined budget even during losing streaks.
  • Go to Account Settings → Loss Limits
  • Set your maximum loss threshold in IDR
  • Confirm — the limit applies to all game types
  • Adjustments follow the same 72-hour rule as deposit limits
Marketing Opt-Out
If promotional offers and bonus notifications are triggering unwanted urges to gamble, you can opt out of all marketing communications instantly. This disables promotional emails, SMS messages, in-platform pop-ups, and seasonal campaign alerts — such as BRI Liga 1 specials or Idul Fitri bonus offers — without affecting your ability to use the Platform.
  • Go to Account Settings → Notifications
  • Toggle off all marketing channels
  • Change takes effect immediately
  • Re-enable anytime via the same menu
Reality Checks
Enable periodic in-session reminders that display how long you have been playing and how much you have wagered in that session. Reality checks are available at 15-minute, 30-minute, or 60-minute intervals and prompt you to review your session before continuing. These prompts are especially useful during extended live casino and slot sessions.
  • Go to Account Settings → Reality Checks
  • Choose your preferred reminder interval
  • A pop-up will appear at each interval during play
  • Dismiss to continue or click "End Session" to log out
Age Verification

Strictly 21+ Only

ts138 enforces a strict minimum age of 21 years old for all Players. This is non-negotiable and applies equally to every game category on the platform — from sports betting on Timnas Indonesia and BRI Liga 1 matches, to live casino, slot gacor (Indonesian colloquial term for high-payout slot games), crash games, video poker, and togel (Indonesia's traditional numbers lottery) markets.

All new accounts are required to complete a Know Your Customer (KYC) verification process before their first withdrawal. This process requires a government-issued identity document — an Indonesian KTP (national ID card), passport, or SIM (driving license) — and serves as the primary mechanism through which ts138 confirms that every Player meets the 21+ age requirement.

Accounts found to belong to individuals under the age of 21 are closed immediately. Any winnings generated by an underage account will be voided in accordance with our Terms & Conditions. If you are a parent or guardian who suspects that a minor has created a ts138 account, please contact us immediately at [email protected].

Parental Controls: We strongly recommend that adults sharing devices with minors install dedicated parental control and content-filtering software to prevent underage access to gambling websites. Tools such as Net Nanny, Qustodio, and similar solutions can block access at the device level across all browsers.
21+
Age Verification Process
Applied to every new ts138 account
  1. 1
    Register Your Account
    Provide your full name, date of birth, email address, and a valid Indonesian phone number during the sign-up process.
  2. 2
    Submit Your Identity Document
    Upload a clear photo or scan of your Indonesian KTP, passport, or SIM. The document must be valid and clearly show your date of birth.
  3. 3
    Liveness Check
    Complete a brief selfie-based liveness check to confirm that the document belongs to you and that you are physically present.
  4. 4
    Verification Review
    Our KYC team reviews your submission — typically within one hour during WIB business hours and within four hours outside peak periods.
  5. 5
    Full Account Access Granted
    Once verified and confirmed as 21+, your account is fully unlocked for deposits, withdrawals, and all game categories.
Know the Signs

Recognizing Problem Gambling

Problem gambling can develop gradually and is not always easy to recognize in yourself. The following warning signs are commonly associated with gambling behavior that has moved beyond healthy recreation. If several of these apply to you or someone you know, we strongly encourage reaching out to our support team.

Spending more money on gambling than you originally planned or can afford.
Chasing losses — continuing to gamble in an attempt to recover money you have already lost.
Neglecting work, family responsibilities, or social obligations because of gambling.
Borrowing money, selling possessions, or taking loans to fund gambling activity.
Feeling anxious, irritable, or restless when you are unable to gamble.
Hiding your gambling activity from family members or close friends.
Using gambling as a way to escape stress, depression, or personal problems.
Repeatedly trying to cut down or stop gambling but finding yourself unable to do so.
Gambling with money intended for essential expenses such as rent, groceries, or utility bills.
Experiencing mood swings, difficulty concentrating, or sleep problems linked to gambling outcomes.
You are not alone. Problem gambling is a recognized condition, not a character flaw. It can affect anyone, regardless of income, background, or city — from Jakarta and Surabaya to Medan, Bandung, and Bali. Early intervention significantly improves outcomes. ts138's support team is available 24/7 and will treat your situation with complete confidentiality and zero judgment.
Self-Assessment

Check In With Yourself

The questions below are adapted from internationally recognized responsible gaming screening tools. Answer honestly — this is for your own awareness only and is not recorded by ts138. If you find yourself answering "Often" or "Always" to several questions, we encourage you to use one of our Player protection tools or contact our support team.

Have you ever gambled with money you needed for other expenses?
Never Rarely Sometimes Often Always
Have you tried to win back money you lost by gambling more?
Never Rarely Sometimes Often Always
Have you hidden your gambling activity from people close to you?
Never Rarely Sometimes Often Always
Have you felt that you needed to gamble with larger amounts to get the same excitement?
Never Rarely Sometimes Often Always
Have you felt restless, irritable, or anxious when you tried to reduce or stop gambling?
Never Rarely Sometimes Often Always
Has gambling caused problems in your relationships, work, or financial situation?
Never Rarely Sometimes Often Always
Have you ever borrowed money or sold something to fund gambling?
Never Rarely Sometimes Often Always
Do you think about gambling frequently, even when you are not playing?
Never Rarely Sometimes Often Always

If you answered "Often" or "Always" to two or more questions, we recommend activating a deposit limit or time-out immediately and contacting our support team for a confidential conversation.

Manage My Limits
Get Help

You Don't Have to Face This Alone

ts138's responsible gaming support is available around the clock. Whether you want to set limits quietly on your own, or you need to speak with a trained agent who understands the specific pressures facing Indonesian players, we are here. All conversations are treated with complete confidentiality.

Live Chat Support

Reach our team instantly via the live chat button on the ts138 Platform. Our agents — including native Indonesian speakers — are available 24 hours a day, 7 days a week, across WIB, WITA, and WIT time zones. Average response time is under two minutes.

Available 24/7 — all Indonesian time zones

Email Our RG Team

For non-urgent matters or if you prefer to write down your concerns, email us at [email protected] with the subject line "Responsible Gaming Request." Our dedicated responsible gaming team will acknowledge your email within four hours and provide a full response within one business day.

Self-Service Tools

All responsible gaming tools — deposit limits, loss limits, session time-outs, reality checks, marketing opt-out, and self-exclusion — are available directly in your Account Settings. No need to contact support unless you prefer to. Changes to protective limits (reductions, time-outs, self-exclusion) take effect immediately upon confirmation.

Open Account Settings
About Self-Exclusion: What You Need to Know
Self-exclusion is a serious and binding commitment. Once activated, it cannot be reversed until the selected exclusion period has fully elapsed. During a self-exclusion period: (1) your account is locked and you cannot log in or place bets; (2) all marketing communications are immediately suspended; (3) any attempt to open a new ts138 account using the same or similar identity details will be blocked and the account closed; (4) winnings generated on any account opened in violation of an active self-exclusion order will be voided. If you are considering a permanent lifetime exclusion, please contact our responsible gaming team directly so we can talk you through the process and ensure it is set up correctly.
Healthy Play Habits

Principles of Responsible Play

The vast majority of our Players enjoy ts138 as an entertaining pastime without any adverse effects. The following principles describe what healthy, responsible gambling looks like — and serve as useful benchmarks to check your own habits against.

Set a Budget
Decide on a fixed entertainment budget before you start playing. Only ever gamble with money you can comfortably afford to lose. Never use money earmarked for rent, groceries, school fees, or loan repayments.
Set a Time Limit
Decide in advance how long each session will last — and stick to it. Use ts138's built-in reality check reminders to stay aware of how much time has passed, especially during immersive live casino and slot sessions.
Play for Fun, Not Profit
Treat online gambling as entertainment, not as a primary income source or a financial strategy. Winning is enjoyable, but outcomes are always uncertain. Approach each session with the mindset that the cost is the price of entertainment.
Take Regular Breaks
Step away from the screen regularly — especially after a losing streak. Decisions made during emotional highs or lows are rarely the best ones. A short break helps reset your perspective and keeps the experience enjoyable.
Play Responsibly

Enjoy ts138 — On Your Own Terms

When gambling stays within healthy boundaries, it is a genuinely entertaining experience. Explore everything ts138 has to offer — and remember that our responsible gaming tools are always just one tap away inside your account settings.

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