Your privacy matters to us. This Privacy Policy explains what personal data ts138 collects, why we collect it, how it is used and protected, and the rights you hold as a Player. By using the ts138 platform, you acknowledge that you have read and understood this policy.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
ts138 acts as the Data Controller for all Personal Data collected through the Platform. As Data Controller, ts138 is responsible for ensuring that your Personal Data is collected lawfully, stored securely, used only for the purposes described in this policy, and retained no longer than necessary.
ts138 operates as an internationally licensed and regulated online betting platform. While our primary audience consists of Players based in Indonesia, the Platform is operated from an international jurisdiction, and your Personal Data may accordingly be stored and Processed outside of Indonesia. Where such international transfers occur, ts138 applies appropriate safeguards as described in Section 7 of this policy.
ts138 collects only the Personal Data that is necessary to provide the Platform's services safely, fairly, and in compliance with applicable standards. The categories of data we collect are as follows:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality, government-issued ID number (KTP, passport, SIM) | Account registration and KYC verification |
| Contact Data | Email address, phone number, residential address, city (e.g., Jakarta, Surabaya, Bandung) | Account registration and profile updates |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history | Deposit and withdrawal requests |
| Technical Data | IP address, device type, browser type and version, operating system, session duration, time zone (WIB/WITA/WIT) | Each Platform visit, automatically via cookies and server logs |
| Usage Data | Pages visited, games played, bet amounts, wagering history, bonus usage, login timestamps | Continuous during active Platform sessions |
| Communications Data | Live chat transcripts, support email content, survey responses, feedback submissions | When you contact ts138 customer support |
| Marketing Preferences | Promotional opt-in/opt-out status, preferred contact channel, language preference | Account settings and marketing consent forms |
ts138 collects Personal Data through the following channels:
ts138 Processes your Personal Data only for specific, documented purposes and always on the basis of a recognized legal ground. The table below maps each Processing activity to its purpose and legal basis:
| Processing Activity | Purpose | Legal Basis |
|---|---|---|
| Account Registration | Creating and managing your ts138 Player account | Performance of contract |
| KYC Verification | Verifying your identity and age (21+) to comply with responsible gaming and AML obligations | Legal obligation; legitimate interests |
| Payment Processing | Executing deposits and withdrawals via Indonesian banks and e-wallets | Performance of contract |
| Fraud & AML Detection | Monitoring transactions and account behavior to detect fraud, money laundering, and abuse | Legal obligation; legitimate interests |
| Customer Support | Responding to your inquiries, complaints, and support requests via live chat and email | Performance of contract; legitimate interests |
| Responsible Gaming | Monitoring play patterns to identify problem gambling indicators and enforce self-exclusion requests | Legal obligation; legitimate interests |
| Marketing Communications | Sending promotional offers, bonus notifications, and seasonal campaign updates (e.g., Ramadhan, Idul Fitri, BRI Liga 1 specials) | Consent (opt-in required) |
| Platform Improvement | Analyzing aggregated usage data to improve Platform features, performance, and user experience | Legitimate interests |
| Legal Compliance | Retaining records as required by applicable law and providing data to authorities when legally required | Legal obligation |
Where ts138 relies on consent as the legal basis for Processing — specifically for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of Processing carried out before the withdrawal. You may opt out of marketing communications via your Account settings or by contacting support at [email protected].
ts138 does not sell, rent, or trade your Personal Data to any third party for their own commercial purposes. We share your data only in the following limited and controlled circumstances:
All third parties with whom ts138 shares Personal Data are required to process that data only in accordance with ts138's written instructions and applicable data protection standards. They are contractually prohibited from using your Personal Data for their own independent purposes.
ts138 is an internationally operated platform. Your Personal Data may be transferred to, stored in, or Processed in countries outside of Indonesia, including the jurisdiction in which ts138 is licensed and incorporated, as well as countries where our Data Processors maintain infrastructure.
When transferring Personal Data internationally, ts138 takes appropriate steps to ensure that your data receives a level of protection consistent with the standards described in this Privacy Policy. These safeguards may include:
ts138 retains your Personal Data only for as long as is necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by applicable law or regulation. The following general retention guidelines apply:
When Personal Data is no longer required for any of the above purposes and no legal retention obligation applies, ts138 will securely delete or irreversibly anonymize the data so that it can no longer identify you.
ts138 implements a multi-layered security framework designed to protect your Personal Data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include, but are not limited to:
Despite these measures, no internet-based system can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, ts138 will notify affected Players and the relevant authorities within the timeframes required by applicable law.
ts138 uses cookies and similar tracking technologies to operate the Platform effectively, improve user experience, and analyze usage patterns. The following categories of cookies are used:
You may manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the availability or performance of some Platform features. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.
As a Player whose Personal Data is Processed by ts138, you hold a number of rights in relation to that data. ts138 is committed to honoring these rights promptly and transparently:
To exercise any of these rights, please contact ts138's data protection team at [email protected] with the subject line "Data Rights Request." We will acknowledge your request within 72 hours and respond substantively within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend this period by up to an additional 60 days, in which case we will notify you of the extension and the reason for it.
ts138 will not charge a fee for reasonable data rights requests. However, where a request is manifestly unfounded or excessive — for example, repetitive requests with no new basis — ts138 reserves the right to charge a reasonable administrative fee or to decline to action the request, explaining the reasons for doing so.
The ts138 Platform is strictly for adults aged 21 years and over. ts138 does not knowingly collect, store, or Process Personal Data belonging to individuals under the age of 21. If you are under 21, you must not register for or use the Platform.
As part of our KYC process, ts138 verifies the age of all Players using government-issued identity documents (such as the Indonesian KTP, passport, or SIM). Accounts where the Player is found to be under 21 will be closed immediately, and any balance associated with the account will be handled in accordance with our responsible gaming obligations.
If you are a parent or guardian and have reason to believe that a person under 21 has registered a ts138 account using false information, please contact us immediately at [email protected]. We will investigate and take appropriate action, including permanent account closure and deletion of the minor's Personal Data, as swiftly as possible.
The ts138 Platform may contain references to third-party services such as licensed game studios (Pragmatic Play, Evolution Gaming, Spribe, etc.) and payment providers. While ts138 exercises care in selecting reputable partners, we are not responsible for the privacy practices or content of any third-party service.
When you interact with a game interface powered by a third-party studio within the Platform, certain technical data (such as game-session identifiers) may be shared with that studio as described in Section 6. However, these interactions occur within the ts138 platform environment; your Personal Data is not transmitted to third-party studio websites outside the Platform without your knowledge.
ts138 encourages you to review the privacy policies of any third-party services you use in connection with your gaming activity, particularly if you access those services directly outside of the ts138 Platform.
ts138 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. The most current version of this Privacy Policy will always be accessible at https://ts138.bet/privacy-policy, with the effective date displayed at the top of the document.
Where changes to this Privacy Policy are material — for example, where we introduce a new category of data collection or a new purpose for Processing — ts138 will notify registered Players via the email address associated with their account or via an in-platform notification, providing a reasonable period to review the changes before they take effect.
Your continued use of the ts138 Platform after the effective date of a revised Privacy Policy constitutes your acknowledgment of and agreement to the updated terms. If you do not accept the revised policy, you must cease using the Platform and may request account closure as described in our Terms & Conditions.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how ts138 handles your Personal Data, please contact us through any of the following channels:
ts138 has designated an internal Data Protection contact responsible for overseeing compliance with this Privacy Policy and applicable data protection standards. All formal data rights requests and privacy complaints will be reviewed by this contact and escalated to senior management where warranted.
If you are not satisfied with ts138's response to a privacy concern, you retain the right to escalate the complaint to the relevant data protection authority in the jurisdiction applicable to your situation.
A plain-language summary of the core data protection principles ts138 applies to every Player account on the platform.
ts138 handles your personal data with the same level of care we bring to every aspect of the platform. Explore our full range of games and betting markets — all protected by industry-grade security.